Gaming is for enjoyment — not stress. At buu999, we believe the best gaming experience is one that's healthy and within your limits. Your safety is our priority.
Your Well-Being Is Our PriorityBuu999 offers multiple layers of protection to support responsible gaming
Set daily, weekly, or monthly deposit limits to stay in control of your budget. Limits take effect immediately once configured.
Set your own session time limits. Once the time is up, we will remind you to take a break.
Need a short break? Set a cooling-off period of 24 hours to 30 days. You will not be able to log in to your account during this time.
Activate self-exclusion if you need a long break from gaming. You can suspend your account for anywhere between 6 months and 5 years.
Set a maximum amount you are willing to lose within a given period. Once you reach that limit, we will step in automatically to help.
Our support team is here for you whenever you need help. Guidance and assistance on responsible gaming are always available.
Responsible gaming means treating gaming as a form of entertainment — not a way to make money. At buu999, we believe gaming is only truly enjoyable when it has no negative impact on your life.
Millions of people in Bangladesh visit online gaming platforms every day. For most, it is simply entertainment. But for some — especially those under stress or financial pressure — gaming can become an addiction. buu999 does not want any user to go down that path.
Responsible gaming is built on three core principles:
Responsible gaming on our platform is more than just a policy — it sits at the core of how we operate. Every new feature we build takes into account the mental well-being and financial safety of our users.
Problem gambling doesn't appear overnight — it develops gradually. That's why recognizing the signs early is so important. If you notice any of the following in yourself or someone close to you, it's time to take action:
These signs do not mean you are weak or a bad person. Gaming addiction is a real condition, and the right help is available. buu999 is always here for you.
Answer the following questions honestly. If most of your answers are "Yes," please reach out to our support team.
Have you spent more than you could afford on gaming and later regretted it?
Have family members or friends expressed concern about your gaming habits?
Have you placed larger bets to try to win back money you lost?
Has gaming caused you to neglect your work, studies, or family responsibilities?
Have you repeatedly tried to stop gaming but been unable to?
Have you taken out a loan or dipped into your savings to fund gaming?
Do you feel anxious or depressed when you are unable to play?
Buu999 provides users with a range of effective tools to stay in control of their gaming. These tools are completely free and can be accessed at any time from your account settings.
Set a maximum deposit limit — daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Set a maximum playtime for each session. Once the time is up, you will be automatically logged out or receive a warning.
Decide in advance the maximum amount in BDT you are willing to lose in a set period. You will be notified when you reach that limit.
Take a break from 1 to 30 days. No deposits or bets are possible on your account during this period.
Set a long-term self-exclusion period of 6 months to 5 years. This decision cannot be reversed.
A summary of your gaming time and spending will be shown to you automatically at regular intervals.
Buu999 is strictly for users aged 18 and above. We take every measure to ensure minors cannot access our platform.
Age verification via NID or passport is mandatory during registration.
Withdrawals are restricted until full verification is complete. Additional documents may be requested if there is any doubt.
Install parental control software on your device to prevent minors from gaining access.
If you suspect anything, contact our support immediately. We will act quickly.
Problem gambling is a mental health issue. There is no shame in it. With the right support, things can and do get better.
Our trained support agents are available on 24/7 live chat, ready to help.
Email us at [email protected]. You can expect a response within 24–48 hours.
Seeking help from a mental health professional is the most effective approach to addressing gaming addiction.
Responsible gaming doesn't mean giving up gaming — it means playing the right way. Following these habits will keep your gaming experience enjoyable: